Are you having trouble with the website? Not sure why some things
are the way they are? Maybe these questions and answers can
help!
Q: Why can't I order wool or rug patterns
online?
A: For wool, the colour differences between the actual wool and
your computer may be somewhat different. For patterns, it is best
to discuss the material options with Jeanne before ordering. To
contact Jeanne directly, see the Contact Me page.
Q: I have hooked one of your rugs, can I send you a photo
for the website?
A: Sure! Please email Jeanne from the Contact Me
page and we will probably post your photo to the website!
Q: I hooked a New Earth Designs pattern some time ago, but
I don't see it on this site. Do you still carry it?
A: Maybe! Not all of our patterns (or wool offerings, for that
matter!) are shown on the website. We keep adding more as time and
photographic opportunities permit, but a major challenge is getting
photos of the finished pieces.
If you would like to receive a catalogue of all the patterns
that New Earth Designs has to offer, you may purchase it for $9
from the Order a Catalogue page.
Q: How come some things are hard to read or look
funny?
A: This site was constructed to be available to the broadest range
of computers and web browsers available. (Note the W3C Validation
icon to the right.) However, some discrepancies do exist. If you
are really having a tough time getting at what you need, please
contact the webmaster directly.
Q: Why does New Earth Designs Online take so long to
load?
A: In order for you to find a piece that you would like to hook, or
for ideas on what the wool products look like, we have supplied
hundreds of photos of all these things. The photos were all
hand-optimized for speedy viewing on the Internet, but quality and
clarity of detail were of the utmost importance. We feel that you
will prefer the small delays here and there in deference to the
ability to see the photos clearly and accurately.